Question 1

How does the Voicebot Connector simplify PBX-AI integration?

Accepted Answer

The Voicebot Connector simplifies integration by acting as a real-time protocol bridge, handling the complex conversion of RTP audio to WebSocket streaming. This results in keeping your telephony engine and AI voicebot, allowing the voicebot connector to just plug into your existing infrastructure.

Question 2

How scalable is the voicebot connector for handling high call volumes?

Accepted Answer

The Voicebot Connector is designed for high scalability. It is built for SIP signaling control, with telecom-grade components designed for efficiently managing the state of thousands of concurrent SIP sessions under high load.

Question 3

Can I connect multiple AI models (like speech-to-text and NLP) simultaneously?

Accepted Answer

Yes, the Voicebot Connector supports connecting to a third-party voicebot platform via WebSocket, which means you can connect to any platform that orchestrates multiple models (like separate ASR, NLP, and TTS engines) within its service layer. The Connector remains voicebot-agnostic while streaming the required audio.

Question 4

Which PBX systems can be connected using the Voicebot Connector?

Accepted Answer

The Voicebot Connector is designed as a real-time bridge between any IP PBX and an AI Voicebot. This includes open-source servers like Asterisk/FreeSwitch and standard IP PBX systems from vendors.

Question 5

How does the Voicebot Connector handle call transfers and dynamic routing?

Accepted Answer

Call transfers are initiated by human escalation triggers via webhook events mid-call. The Voicebot Connector processes this event and transfers the call using existing IP PBX routing logic. For outbound flows, dynamic routing via Webhooks uses JSON responses to instantly direct call transfers.

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