Question 1

What is open source call center software, and how does it work?

Accepted Answer

Open source call center software is a freely available platform that provides core call center functions like call routing, IVR, and agent dashboards, without licensing fees. It’s typically built on VoIP engines like Asterisk or FreeSWITCH and requires self-hosting and customization.

Question 2

Is open source call center software free?

Accepted Answer

The software itself is free, but implementation, configuration, maintenance, and support costs can easily exceed commercial software licensing over time. Also, factor in technical expertise requirements before assuming cost savings.

Question 3

Can I integrate an open source call center software with CRM tools?

Accepted Answer

Yes, you can. But remember, integrating with CRM platforms (like Salesforce, Zoho, or HubSpot) often requires custom API work, middleware development, or third-party connectors, especially in open source platforms with limited native support.

Question 4

What's the difference between Asterisk and FreeSWITCH for call centers?

Accepted Answer

Asterisk has a larger community and more call center-specific solutions built on top of it. FreeSWITCH offers better performance and modern architecture, but requires more custom development for complete call center functionality.

Question 5

When should I consider custom call center software over open source?

Accepted Answer

Consider custom call center software development when you have unique workflow requirements, extensive integration needs, or when the total cost of customizing open source solutions exceeds building from scratch. Custom solutions also make sense when call center operations provide a competitive advantage.

open source call center software

The Best Open Source Call Center Software Options 2025